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Effective Date: August 21, 2026
At Epic Peptides Lab, we are committed to providing high-quality research compounds with reliable processing, secure packaging, and dependable delivery. Please review the following policy regarding shipping, damaged or incorrect orders, cancellations, and refunds.
Processing Time
Orders are generally processed and dispatched within 24–48 business hours after payment has been confirmed.
Processing times may occasionally vary because of order volume, holidays, carrier delays, or circumstances outside our control.
Secure Packaging
All orders are securely packaged to help protect the integrity of research materials during transportation.
Tracking Information
Once your order has shipped, tracking information and carrier details will be provided by email.
Shipping Costs
Shipping charges are calculated during checkout based on the destination and shipping method selected.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Epic Peptides Lab is not responsible for packages delivered to an incorrect address when the incorrect address was provided by the customer.
Lost Packages
If your package is marked as delivered by the carrier but cannot be located, please contact the carrier directly and follow their lost-package procedures.
If a package is confirmed to be lost in transit and has not been marked as delivered, contact info@epicpeptideslab.com. We will work with the carrier to investigate the shipment.
Due to the sensitive nature of research materials and the need to maintain appropriate storage and handling conditions, all sales are final once a product has left our facility.
We cannot verify how a product was stored or handled after delivery and therefore cannot accept returned products for resale or redistribution.
If your order arrives damaged or you receive an incorrect product, please contact us within 72 hours of delivery.
Send your request to: info@epicpeptideslab.com
Please include:
After reviewing the claim, verified damaged or incorrect products may be replaced at no additional cost.
An order may be cancelled only if the cancellation request is received before the order has been processed for shipment.
Once an order has entered fulfillment or a tracking number has been generated, cancellation may no longer be possible.
For complete information about cancelling an order, please refer to the Cancellation Policy
An order may be cancelled only if the cancellation request is received before the order has been processed for shipment.
Once an order has entered fulfillment or a tracking number has been generated, cancellation may no longer be possible.
For complete information about cancelling an order, please refer to the Cancellation Policy.
If you experience a problem with your order, including an unrecognized charge, missing shipment, damaged product, incorrect item, or product-related concern, please contact us at:
We encourage customers to contact our support team before opening a dispute with their bank or payment provider so that we can investigate the matter and determine whether a resolution, replacement, or refund is available under this policy.
Unauthorized or fraudulent transactions will be reviewed and investigated promptly. Confirmed fraudulent transactions may be refunded where appropriate.
Chargebacks submitted without first contacting our support team may be contested using the applicable order, payment, and delivery records.
All products sold by Epic Peptides Lab are intended strictly for laboratory and research use only.
Products are not intended for human or veterinary consumption.
These products are not drugs, foods, cosmetics, or dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.
By purchasing, you acknowledge that the products are being purchased for legitimate research purposes and agree to handle and use them in accordance with applicable laws, regulations, and accepted laboratory practices.
For questions regarding shipping, damaged deliveries, incorrect products, cancellations, or refund-related matters:
Email: info@epicpeptideslab.com
When contacting us, please include your order number so that we can locate your order and assist you more efficiently.
Epic Peptides Lab reserves the right to update this Refund & Shipping Policy from time to time. The current version will apply to orders placed on or after its effective date.
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